Paperpile Something Went Wrong While Formatting Your Document Please Try Again or Contact Support

Troubleshooting: Google Docs

Paperpile uses a service chosen Google Apps Script to format citations within your documents. Most problems with Apps Script are easily resolved, only similar any cloud-based service, Apps Script can suffer occasional outages and is not allowed to bugs. Here are some tips for what to practise when something has gone wrong.

Installation

The Google Docs plug-in requires no special installation — if you have installed the Chrome extension and are logged into Paperpile, the plug-in will load automatically when you open up a Google Physician. To verify this, look for the "Paperpile" carte and the "P" button on the right of the toolbar.

If the plug-in is not loading: make sure y'all are logged into Paperpile by visiting paperpile.com, then reload the Google Docs tab. If the plug-in is still not loading, endeavor reloading the Chrome extension (instructions are hither).

If you wish to disable the Docs plug-in at any point, you can access this setting from the Paperpile settings panel: Settings > Browser Integration.

The first time you format a Google Document, the Paperpile plug-in must be authorized. This allows the Paperpile plug-in to scan and change your document with the same permissions every bit you practise. Note that Paperpile will only process your document when explicitly triggered to practice so.

When you lot click "Authorize plug-in", a window will pop up indicating that the script requires authorization.

Click Go along and a 2d window will testify, list the permissions to be granted to the Paperpile plug-in:

Click Take and the windows should close automatically, assuasive you to continue formatting your document.

In rare cases, an issue with the Apps Script service has caused this authentication to neglect, yielding a message "The script has been denied access to your data." even when a user clicks Accept:

This authorization mistake is usually temporary, mayhap acquired by an outage in the Apps Script organization. Please try over again in an hour, or contact support if the issue persists.

Google Accounts

The Google Docs plugin can just be run when using Google Docs with your Paperpile-linked Google Account. Await at the upper-right corner of both the Paperpile and Google Docs browser tabs. If the electronic mail accost shown in each tab is the same, so the Paperpile plug-in should work correctly.

Multiple accounts: The Paperpile plugin might not work correctly if yous are using Google Docs (or other Google services) simultaneously with multiple Google accounts beyond different tabs. In that instance, sign out completely from all Google Docs tabs and sign-in again only with your Paperpile-linked Google account.

Shared documents: Sometimes it tin take up to 15 minutes for changes in the sharing status of a document to propagate to the Paperpile Docs plug-in. If a document was recently shared with you lot and you are seeing an "authorization" error when formatting citations, wait a while and attempt again before contacting support.

Unconverted Word files

Google Docs now allows you to edit Microsoft Word (.DOCX) files directly in Google Docs. At the moment, however, it is not technically possible for Paperpile to format your bibliography straight in such an unconverted .DOCX file. To fix, catechumen your document with "File > Save as Google Docs".

Formatting Issues

If an error occurs when formatting your certificate, Paperpile will display a list of messages indicating what went wrong. Here is a summary of known errors and potential solutions:

• The Paperpile server took too long to respond.

  The Paperpile server takes your citation data and turns it into foramtted textual citations and a biliography, which unremarkably takes only a few seconds. This message is shown when that network request takes longer than 30 seconds or fails entirely. The unabridged Paperpile server may be downwards or experiencing heavy load, or a temporary network glitch may cause the outcome.

  Try formatting your document again. If the problem persists, visit @paperpile on Twitter for the latest status updates or contact support.

• The certificate was modified during processing.

  Since Google Docs allows real-time collaboration, a document being written by several coauthors may be irresolute chop-chop. If citations are added or removedwhile you are formatting a document, the plug-in may notice an inconsistent state and fail to go along.

  Attempt formatting your document over again once the active editing of citations has slowed.

• There was an fault styling the text for i of your citations.

  In rare circumstances, Paperpile volition fail to correctly set the manner (e.g., italics, bold) for an inline commendation. This may happen when a citation is at the very cease of a paragraph.

  Try re-formatting your document; often these isolated errors go away after re-running the processor. If the problem persists, try calculation or removing some text earlier or after the problematic citation and re-format once again.

• An error occurred when loading ane or more of your citations.

  If something makes it incommunicable for Paperpile to find your citations in its database (e.thousand. a broken identifier in your document, or an unexpected database failure) yous may see this message, forth with the text "[Citation mistake]" somewhere in your document.

  The best solution here is to remove the "[Citation mistake]" text, re-insert the original citation, and re-format your document.

• An unexpected / Google Apps Script error occurred

  The actual modification of your document is washed via Google Apps Script, a programming surround for Google Docs. Since Apps Script is an evolving product, unexpected issues may arise that were non accounted for by the Paperpile developers. If you see this message, they have already been notified of this fault and may become in touch with yous for more than details.

  Y'all tin can try reformatting your document to see if the error is not repeated.

talleytrainsomill.blogspot.com

Source: https://paperpile.com/h/troubleshooting-google-docs/

Share this post